FAQ's

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

Product & Quality

MY ADORN offers a curated
collection of fashion and traditional jewellery, including gold-tone jewellery,
American diamond designs, AAA rhodium-plated styles, 92.5 sterling silver
pieces, antique collections, short and long haram sets, palaka necklaces, earrings,
bangles, rings, and more.

Gold-plated jewellery is made
using a base metal that is coated with a thin layer of gold-tone finish. It
gives the rich look of gold at a much more affordable price, making it perfect
for stylish everyday wear and special occasions.

American diamond jewellery
features high-quality stones designed to give the look and sparkle of real
diamonds. These pieces are popular for weddings, parties, festive wear, and
elegant daily styling.

AAA rhodium-plated jewellery is
finished with a premium rhodium coating that gives the piece a bright shine and
a refined look. It also helps improve surface durability and gives the
jewellery a polished, premium appearance.

92.5 sterling silver means the
jewellery contains 92.5% pure silver, blended with a small percentage of other
metals for strength and durability. It is a popular choice for elegant,
fine-quality jewellery.

Yes, MY ADORN offers
antique-finish jewellery inspired by traditional South Indian and ethnic
designs. These styles are ideal for weddings, festive occasions, and cultural
wear.

Yes, we offer both short haram and
long haram designs in selected collections. These are perfect for traditional, outfits, bridal wear, and festive styling.

Yes, MY ADORN features selected
palaka necklace styles inspired by classic traditional jewellery patterns.
Availability may vary by collection and warehouse stock.

We aim to offer quality jewellery
made with skin-friendly materials wherever applicable. However, since
sensitivity levels vary from person to person, customers with highly sensitive
skin or known metal allergies should check the product details carefully before
purchase.

Fashion jewellery can last
beautifully when cared for properly. To maintain the finish and shine for
longer, keep your jewellery away from water, perfume, lotion, sweat, and harsh
chemicals, and store it in a dry place after use.

Many of our earrings are designed
for comfortable wear. However, if you have highly sensitive ears or a history
of metal allergies, we recommend choosing carefully and limiting prolonged wear unless the material details clearly suit your needs.

Our kids’ jewellery collection is
usually suitable for children between the ages of 5 to 15 years. We select
styles that are cute, comfortable, and suitable for this age group.

At MY ADORN, we carefully select
men’s jewellery by focusing on the latest trends, wearable styles, and everyday
suitability. We aim to bring the most suitable and modern jewellery pieces for
men that match both traditional and contemporary looks.

Shopping & Orders

Placing an order with MY ADORN is
easy. Simply visit www.shopmyadorn.com, browse our collection, select your
favourite items, add them to your cart, proceed to checkout, enter your
delivery details, choose your preferred payment method, and confirm your order.

We accept multiple payment
options, including credit cards, debit cards, UPI, net banking, digital
wallets, and Cash on Delivery, where available.

On our website, you can select the
“Deliver to” country before placing your order. For example, if you live in the
UAE and want to send a gift to your wife or family in India, simply select
“Deliver to: India.” This will show the products available in our India
warehouse, which helps ensure faster delivery and lower shipping charges.
Selecting the correct delivery country allows you to shop from the nearest
available warehouse wherever possible.

Shipping & Delivery

Yes, we ship across India, subject
to courier service availability for your pin code.

Yes, we ship internationally based
on courier availability and destination coverage. We offer fast delivery
options in India and the UAE, and shipping to many other countries as well.

Orders are usually processed
within 1 to 2 business days. Estimated delivery timelines are 5 to 7 business
days within India and the UAE, and 7 to 14 business days for international
orders. Delivery timelines may vary depending on location, customs, courier
partner, and public holidays.

Yes, once your order is shipped,
you will receive tracking details so you can follow your package.

Returns, Refunds & Damage Claims

If your order arrives
damaged, please contact us within 48 hours of delivery. To process a damage
claim, the product must remain unused, in its original packaging, and
accompanied by a clear package opening video for verification.

If we have sent you the wrong
product or wrong size, please contact us as soon as possible. After
verification, we will arrange the return of the item and process a refund
accordingly.

You can contact our customer
support team through email or WhatsApp with your order number, the reason for
the request, and relevant photos or videos, if applicable. For damage claims,
please also share the package opening video. Our team will review your request
and guide you through the next steps.

Exchange or return for personal
preference, design choice, or change of mind may not be available on all
products. Please check the product details or contact us before placing your
order if you need clarification.

Care & Maintenance

To keep your
MY ADORN jewellery looking beautiful for longer:

Store it in a cool, dry place
Keep it away from water, perfume, lotion, and harsh chemicals
Remove it before bathing, swimming, exercising, or sleeping
Wipe gently with a soft cloth after use
Store pieces separately to avoid scratches and tangling

We do not recommend wearing
fashion jewellery in water. Water, moisture, soap, and chemicals can reduce the
life of the polish and affect the finish over time.

Sterling silver jewellery should
be stored in a dry, airtight pouch or box when not in use. Avoid prolonged
exposure to moisture and clean gently with a soft cloth after wearing.