Last updated: 4 April 2026

At My Adorn, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how My Adorn collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our store and services.

Our store is powered by Shopify, which helps us operate our website, process orders, and provide related services.

If there is any conflict between our Terms of Service and this Privacy Policy in relation to the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of applicable privacy and data protection laws, My Adorn is the business responsible for deciding how your personal information is collected and used.

 

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

a) Contact and Identity Information

• Name

• Billing address

• Shipping address

• Email address

• Phone number

b) Account Information

• Login details

• Password

• Saved preferences

• Wishlist information

• Account settings

c) Order and Transaction Information

• Products viewed, added to cart, saved, purchased, returned, exchanged, or cancelled

• Order history

• Payment status

• Delivery details

• Refund or exchange records

d) Payment Information

• When you make a purchase, payment details may be collected and processed through Shopify or our payment service providers. This may include payment method, payment confirmation, and limited transaction details.

• We do not store your full credit card or debit card number ourselves unless specifically stated and lawfully required.

e) Communications

• Messages you send us by email, contact form, social media, chat, or phone

• Customer service enquiries

• Feedback, reviews, or complaints

f) Device and Technical Information

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Unique device identifiers

• Log data

g) Usage Information

• Pages visited

• Time spent on pages

• Browsing activity on our store

• Clicks, searches, and interactions with our website

• Cart activity and purchase behaviour

3. How We Collect Your Information

We may collect your personal information in the following ways:

a) Directly from You

• when you place an order

• when you create an account

• when you subscribe to our emails or updates

• when you contact us for support

• when you participate in promotions

• when you submit reviews or feedback

• when you request a return, refund, or exchange

b) Automatically

• through cookies

• through pixels, tags, log files, analytics tools, and similar tracking technologies

c) From Service Providers and Partners

• Shopify

• payment gateways

• shipping and logistics partners

• analytics providers

• fraud prevention providers

• advertising and marketing partners

• customer support tools

d) From Third Parties

• We may receive information from third parties when you engage with us through social media platforms, advertising platforms, login integrations, or referral sources.

4. Why We Use Your Personal Information

We use your personal information only for lawful and legitimate business purposes, including:

a) To Provide Our Services

• process and confirm your orders

• deliver products to you

• manage returns, refunds, replacements, and exchanges

• provide customer support

• create and manage your account

• remember your preferences

• provide a better shopping experience

b) To Process Payments

• complete purchases

• verify transactions

• prevent failed or suspicious transactions

• maintain records for accounting and compliance purposes

c) To Communicate With You

• send order confirmations

• share shipping and delivery updates

• respond to enquiries or complaints

• send important service-related notices

• contact you about returns, refunds, exchanges, or account issues

d) To Improve Our Website and Services

• improve site performance

• understand shopping behaviour

• improve product offerings

• personalize user experience

• fix technical issues

e) For Marketing and Promotions

• send promotional emails, SMS, or messages, where permitted by law or based on your consent

• share offers, launches, and product updates

• show relevant ads on our website or third-party platforms

• remind you about products left in your cart

• You can unsubscribe from marketing communications at any time.

f) For Security and Fraud Prevention

• verify your identity

• detect suspicious activity

• prevent fraud, misuse, abuse, or unauthorized transactions

• protect our website, systems, customers, and business

g) To Comply With Legal Obligations

• comply with applicable laws and regulations

• respond to lawful requests from authorities

• maintain business and tax records

• enforce our terms, policies, and legal rights

• resolve disputes or legal claims

5. Legal Basis and Consent

Where required by applicable law, we will rely on a valid legal basis to process your personal information.

This may include your consent, performance of a contract with you, compliance with legal obligations, legitimate business purposes where permitted by law, or uses that are reasonably expected in connection with your request or transaction.

Where we rely on your consent, you may withdraw that consent at any time, subject to lawful exceptions and operational requirements.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, improve performance, understand customer behaviour, remember preferences, and support marketing and advertising activities.

These technologies may help us keep you logged in, remember items in your cart, measure website traffic, understand how visitors use our site, and personalize content and ads.

Depending on your browser settings and our website setup, you may be shown a cookie banner or privacy choices tool that lets you manage certain preferences. Disabling cookies may affect some website functionality.

7. Sharing of Personal Information

We do not sell your personal information for money.

However, we may share your personal information with trusted third parties where necessary for business, operational, legal, or service purposes, including Shopify and store infrastructure providers, payment service providers, shipping and fulfilment partners, technology and support providers, marketing and advertising partners where permitted, and legal or compliance disclosures where required by law.

Your information may also be disclosed as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

8. Shopify and Service Providers

Our store is powered by Shopify. When you use our store, some of your personal information may be collected, processed, or stored by Shopify in order to support checkout, payments, hosting, analytics, fraud prevention, and store functionality.

Shopify and other service providers may also process certain personal information in accordance with their own privacy documentation and service arrangements.

We use trusted service providers to support website operations, payment processing, order management, shipping, customer service, analytics, and security. Personal information is handled in accordance with applicable law and reasonable security practices.

9. Data Retention

We keep personal information only for as long as necessary for the purpose for which it was collected, including for fulfilling orders, processing returns and refunds, maintaining your account, providing support, fraud prevention and security, tax, accounting and legal compliance, dispute resolution, and enforcing our agreements and policies.

When we no longer need your personal information, we will delete, anonymize, or securely store it as required or permitted by law.

10. Data Security

We use reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Because of this, we cannot guarantee absolute security.

You are also responsible for keeping your account credentials confidential and for not sharing your login details with others.

11. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, a parent or lawful guardian may contact us and request deletion of that information.

12. Your Privacy Rights

Subject to applicable law, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, withdrawal of consent, restriction or objection to certain processing, a copy of your information in a portable format where applicable, and the right to opt out of certain marketing communications or targeted advertising where available.

These rights are not absolute and may be subject to legal exceptions.

To exercise any of your privacy rights, please contact us at supportmyadorn@gmail.com. We may ask you to verify your identity before processing your request.

13. Marketing Preferences

If you no longer want to receive promotional emails, messages, or marketing communications from us, you can click the unsubscribe link in our emails, contact us directly and request removal, or use available preference settings if offered.

Even if you opt out of marketing, we may still send you non-promotional messages relating to your orders, returns or refunds, service updates, legal notices, and account or security matters.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, apps, or services that are not operated or controlled by us.

We are not responsible for the privacy, security, content, or practices of those third parties. We encourage you to review their privacy policies before sharing personal information with them.

15. Social Media and Public Content

If you interact with us on social media, submit reviews, or post public content that mentions our brand, that information may be visible to others.

Please avoid sharing sensitive personal information in public spaces.

16. Complaints and Grievances

If you have any concern, complaint, or grievance about how we handle your personal information, please contact us first so we can try to resolve it promptly.

Email: supportmyadorn@gmail.com

Phone: +91 9562679579

Where applicable, you may also have the right to approach a relevant regulator, supervisory authority, or competent government body.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal or regulatory requirements, or service providers and store setup.

When we update this policy, we will revise the Last updated date at the top of this page. Where required by law, we will provide additional notice.

18. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you want to exercise your rights, please contact us at: